> For the complete documentation index, see [llms.txt](https://help.konnektive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.konnektive.com/konnektive-crm/admin-setup/plugins/chargeback-management/chargebackhelp.md).

# ChargebackHelp

Go to **Admin > Plugins > Chargeback Management**. Click on the **ChargebackHelp** tile. Click **+ Activate**.

<figure><img src="/files/FxRPF9U0uK1k7AqT0tv6" alt=""><figcaption></figcaption></figure>

&#x20;

Add the **PartnerIdentifier** and **SecretKey** you received from ChargebackHelp. Click **Connect**\ <br>

The ChargebackHelp plugin will periodically import alerts from ChargebackHelp. Alerts are received and a proper attempt is made to match the alert to a successful transaction. The evaluation is not perfect. Matching is done with card bin, card last 4 digits, arn (if provided from the gateway at the time of the transaction), date, and amount.\ <br>

The plugin handles alerts received from Ethoca and Verifi, as well as RDR and Order Insight alerts. Alerts can be viewed at **Reports > Chargebacks > Disputes.** Only alerts sourced from ChargebackHelp will be evaluated.\ <br>

Additional KPIs can be enabled by selecting the **Enable KPIs** button

<figure><img src="/files/jagbJ3xSWYVhz0KV50ku" alt=""><figcaption></figcaption></figure>

**Total Sales\***- Shows the total count of successful transactions.\
**Chargeback Percent\*** - Shows the total chargeback count / total count of successful transactions.\
**Visa Chargeback Percent\*** - Shows the total chargeback count of Visa cards / total count of successful transactions of Visa cards.\
**MC Chargeback Percent\*** - Shows the total chargeback count of MasterCard cards / total count of successful transactions of MasterCard cards.\
**Discover Chargeback Percent\*** - Shows the total chargeback count of Discover cards / total count of successful transactions of Discover cards.\
**AMEX Chargeback Percent\*** - Shows the total chargeback count of AMEX cards / total count of successful transactions of AMEX cards.\
**Other Card Chargeback Percent**\* - Shows the total chargeback count of credit cards which are not Visa, MasterCard, Discover, and AMEX cards / total count of successful transactions of credit cards which are not Visa, MasterCard, Discover, and AMEX cards.

**Refund Percent\*** - Shows the total refund count / total count of successful transactions.\
**Dispute Count\*\*** - Shows the total amount of disputes.\
**RDR Count\*\*** - Shows the total count of RDR alerts.\
\
\&#xNAN;**\***: Uses all transaction data.\
\&#xNAN;**\*\***: Uses only dispute data sourced from ChargebackHelp


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