> For the complete documentation index, see [llms.txt](https://help.konnektive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.konnektive.com/konnektive-crm/admin-setup/plugins/chargeback-management/ethoca.md).

# Ethoca

Go to **Admin > Plugins > Chargeback Management**. Click on the **Ethoca** tile. Click **+ Activate**.

<figure><img src="/files/JdTKaAe2ZcmyqwmCY8hb" alt="" width="267"><figcaption></figcaption></figure>

Copy the **Ethoca partner platform key** and set it as the PartnerMerchantID at Ethoca. The endpoint to send alerts is <https://api.konnektive.com/ethoca/>

Choose to automatically **refund** and/or **blacklist** when an alert is received. The automatic refund is a full refund. Each blacklist field (Address, IP, Email, Phone) will generate a corresponding blacklist and cancel all active subscriptions that match applied fields.

<figure><img src="/files/IZHtOgAEPg5u0pGHVbbr" alt=""><figcaption></figcaption></figure>

Alerts are received and a proper attempt is made to match the alert to a successful transaction. The evaluation is not perfect. Matching is done with card bin, card last 4 digits, arn (if provided from the gateway at the time of the transaction), date, and amount.

The plugin handles Confirmed Fraud and Customer Dispute alerts. The alerts are logged. Alerts can be viewed at **Reports > Chargebacks > Ethoca**.

Matched alerts will be linked to customers. Unmatched alerts can be evaluated individually and then manually refunded and/or blacklisted.

<figure><img src="/files/1hY7bSiKFzsQse881Fgz" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.konnektive.com/konnektive-crm/admin-setup/plugins/chargeback-management/ethoca.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.