# FTP Fulfillment Option

If you do not see an integration for your fulfillment house then you can use our FTP fulfillment option to send the orders to an FTP/SFTP.

{% hint style="info" %}
There are two tasks associated with the FTP - One to send the orders out and another to pull the tracking numbers in. Each of these can run a maximum of 2 times a day.\
\
Please [submit a ticket](https://konnektive.atlassian.net/servicedesk/customer/portal/1) stating the times (include timezone) that you would like us to send/pull data to/from the FTP. Without doing this the orders will never send to the FTP.
{% endhint %}

Activate the FTP Plugin under Admin → Plugins → Fulfillment House Listing

<figure><img src="https://1103784913-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiAC0G99SjXjSv2GM5PAE%2Fuploads%2F5FEwjrVPz2XdNtKpHKAS%2Fimage.png?alt=media&#x26;token=b2406346-c71b-4710-8da3-126c6568ada6" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1103784913-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiAC0G99SjXjSv2GM5PAE%2Fuploads%2FtJXUTgamWXJ9h6T3SlhZ%2Fimage.png?alt=media&#x26;token=86d4847d-2c87-48ce-af7e-6f52c68d5c3f" alt=""><figcaption></figcaption></figure>

**Title**: Internal name for this plugin

**Fulfillment** **Company**: Keep set to FTP

**ftpHost**: Enter the FTP Host URL

**ftpUser**: Enter the username to access the FTP

**ftpPassword**: Enter the password to access the FTP

**ftpPort**: Enter the Port for the FTP

**isSFTP?**: Enable this option if sending the data to an SFTP

**requireTLS**: Enable this option to require TLS

**orderPostPath**: Enter the Path within the FTP directory that the order should be posted to

**trackingPath**: Enter the Path within the FTP directory that the tracking numbers should be pulled from

**Return Address**: Enter the return address for where the products should be returned upon an RMA. This address can be sent to the customers via our RMA autoresponder.

**Disable** **shipping** **validation** **with** **carrier**: By default the CRM will run the tracking numbers against UPS, USPS, and FedEx to see if the fulfillment has been shipped and/or delivered. If you disable this option we will not check for further statuses from the carriers and instead will only mark the order as Shipped once we receive a tracking number for the fulfillment record.

{% hint style="info" %}
There are two tasks associated with the FTP - One to send the orders out and another to pull the tracking numbers in. Each of these can run a maximum of 2 times a day.

Please [submit a ticket](https://konnektive.atlassian.net/servicedesk/customer/portal/1) stating the times (include timezone) that you would like us to send/pull data to/from the FTP. Without doing this the orders will never send to the FTP.
{% endhint %}

***

#### Sample Files <a href="#sample-files" id="sample-files"></a>

orderPostPath example:

{% file src="<https://1103784913-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiAC0G99SjXjSv2GM5PAE%2Fuploads%2FsfDqW8v8caCYk3GRzR43%2FFTP%20Fulfillment%20Export%20CSV%20Example(1).csv?alt=media&token=fa1b078d-d5eb-4824-88e3-74e8eb9d5462>" %}

trackingPath example:

{% file src="<https://1103784913-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiAC0G99SjXjSv2GM5PAE%2Fuploads%2FaH3fID3KfuVvcp32mLCv%2FFTP%20TrackingNumber%20File%20(1)(1).csv?alt=media&token=cb817668-3899-4663-8589-43ebb39e870e>" %}