> For the complete documentation index, see [llms.txt](https://help.konnektive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.konnektive.com/konnektive-crm/admin-setup/plugins/fulfillment-houses/ftp-fulfillment-option.md).

# FTP Fulfillment Option

If you do not see an integration for your fulfillment house then you can use our FTP fulfillment option to send the orders to an FTP/SFTP.

{% hint style="info" %}
There are two tasks associated with the FTP - One to send the orders out and another to pull the tracking numbers in. Each of these can run a maximum of 2 times a day.\
\
Please [submit a ticket](https://konnektive.atlassian.net/servicedesk/customer/portal/1) stating the times (include timezone) that you would like us to send/pull data to/from the FTP. Without doing this the orders will never send to the FTP.
{% endhint %}

Activate the FTP Plugin under Admin → Plugins → Fulfillment House Listing

<figure><img src="/files/PxB5cApz1t2YRUVoPwLi" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/WmMsEntMFj4DCMuW1LN5" alt=""><figcaption></figcaption></figure>

**Title**: Internal name for this plugin

**Fulfillment** **Company**: Keep set to FTP

**ftpHost**: Enter the FTP Host URL

**ftpUser**: Enter the username to access the FTP

**ftpPassword**: Enter the password to access the FTP

**ftpPort**: Enter the Port for the FTP

**isSFTP?**: Enable this option if sending the data to an SFTP

**requireTLS**: Enable this option to require TLS

**orderPostPath**: Enter the Path within the FTP directory that the order should be posted to

**trackingPath**: Enter the Path within the FTP directory that the tracking numbers should be pulled from

**Return Address**: Enter the return address for where the products should be returned upon an RMA. This address can be sent to the customers via our RMA autoresponder.

**Disable** **shipping** **validation** **with** **carrier**: By default the CRM will run the tracking numbers against UPS, USPS, and FedEx to see if the fulfillment has been shipped and/or delivered. If you disable this option we will not check for further statuses from the carriers and instead will only mark the order as Shipped once we receive a tracking number for the fulfillment record.

{% hint style="info" %}
There are two tasks associated with the FTP - One to send the orders out and another to pull the tracking numbers in. Each of these can run a maximum of 2 times a day.

Please [submit a ticket](https://konnektive.atlassian.net/servicedesk/customer/portal/1) stating the times (include timezone) that you would like us to send/pull data to/from the FTP. Without doing this the orders will never send to the FTP.
{% endhint %}

***

#### Sample Files <a href="#sample-files" id="sample-files"></a>

orderPostPath example:

{% file src="/files/CTlBOoUxEnTgUtfSu9b2" %}

trackingPath example:

{% file src="/files/GpeuzWY3bKe5hf0XYPYQ" %}