> For the complete documentation index, see [llms.txt](https://help.konnektive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.konnektive.com/konnektive-crm/customer-service/c-s-fulfillment-actions.md).

# C/S Fulfillment Actions

You can perform all fulfillment actions directly from the customer’s profile.

* [Cancel Fulfillment](#c-sfulfillmentactions-cancelfulfillment)
* [Issue RMA](#c-sfulfillmentactions-issuerma)
* [Reship Fulfillment](#c-sfulfillmentactions-reshipfulfillment)
* [Batch Updates](#c-sfulfillmentactions-batchupdates)

[Navigate to the customer’s profile](/konnektive-crm/customer-service/locating-a-customer-record.md) then scroll down to their Transactions/Fulfillments section. Click the Fulfillments tab to view the customer’s fulfillment records.

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## Cancel Fulfillment <a href="#c-sfulfillmentactions-cancelfulfillment" id="c-sfulfillmentactions-cancelfulfillment"></a>

<figure><img src="/files/SlXuqgl2k8svQ2c0m9EZ" alt="" width="563"><figcaption></figcaption></figure>

Choose items to cancel:

<figure><img src="/files/d6FXQMknDsfM5HtOkXwk" alt="" width="449"><figcaption></figcaption></figure>

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## Issue RMA <a href="#c-sfulfillmentactions-issuerma" id="c-sfulfillmentactions-issuerma"></a>

<figure><img src="/files/F40bSzN3ZG27aOalGc82" alt="" width="563"><figcaption></figcaption></figure>

Choose items to include in the RMA. Also select if a refund should be issued upon return and if a replacement should be sent out.

<figure><img src="/files/wk6QRACroo4QnJd2Zayl" alt="" width="449"><figcaption></figcaption></figure>

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## Reship Fulfillment <a href="#c-sfulfillmentactions-reshipfulfillment" id="c-sfulfillmentactions-reshipfulfillment"></a>

<figure><img src="/files/qKnDQFMXY8xsbxRnHAHp" alt="" width="563"><figcaption></figcaption></figure>

Choose which items should be reshipped.

<figure><img src="/files/h3wKKZB1UOo8DlcXThDv" alt="" width="449"><figcaption></figcaption></figure>

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## Batch Updates <a href="#c-sfulfillmentactions-batchupdates" id="c-sfulfillmentactions-batchupdates"></a>

Please see our [Fulfillment Batch Update documentation.](/konnektive-crm/fulfillment/fulfillment-batch-update.md)