# Affiliate Tracking FAQs

**Q: I'm using direct API and need to fire an iframe pixel. How do I do that?**

* A: Because iframe and image pixels must interact with the customer's browser, it is not possible for Konnektive to fire those on your behalf when using a direct API implementation

**Q: I need to fire an image pixel and an iframe on my step1, how can I do that?**

* A: Add the html for both pixels into a single pixel configuration in konnektive.

**Q: I need to fire an image pixel and a postback pixel on my step, how can I do that?**

* A: At this time, it is not possible to fire a postback and image pixel simultaneously. In most cases however, you can ask your affiliate network to provide an image pixel replacement for the postback.

**Q: I have a direct api connection and the affiliate values are not passing into my orders**

* A: Ensure your site is setting the affId parameter on the order import api call

**Q: I have a direct api connection and the sub affiliate values are not passing into my orders**

* A: Ensure your site is setting sourceValue1... sourceValue5 on the order import api call. (These map to c1-c5 in the affiliate setup page)

**Q: What happens to the orders if I delete an affiliate**

* A: The affiliate will be removed from all orders and report filters.


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