> For the complete documentation index, see [llms.txt](https://help.konnektive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.konnektive.com/konnektive-crm/fulfillment/b2b-guide.md).
# B2B Guide
**The B2B Order can be located on the Customers Profile Order Details page, after the COD option is selected and the order is processed.**
Select **Customer -**> **Customer Service** from the *Navigation Side Bar Menu*.
Find an order of payment type B2B and there should be a status of B2B Pending. Select the order ID to go to the order details page.
Scroll down to the transactions section and there will be an "actions" button. Select this to reveal the options to mark the B2B option as paid or unpaid. This will remove the freeze from all the fulfillments associated on this order and either complete or decline the order based on the option selected.
#### Actions:
**Mark B2B Paid**
This option will unfreeze the fulfillment and mark the order as complete. The option is available to input a payment reference number if you wish to provide some extra detail to help track this order.
**Mark B2B Unpaid**
This option will unfreeze the fulfillment and mark the order as declined. This will mark the order as declined and has the option to include a decline reason to aid with keeping track of order history with B2B.
**Mark B2B Unpaid**
This option will unfreeze the fulfillment and mark the order as declined. This will mark the order as declined and has the option to include a decline reason to aid with keeping track of order history with B2B.