# Cash on Delivery setup

**The COD Order can be located on the Customers Profile Order Details page, after the COD option is selected and the order is processed.**

Select **Customer**> **Fulfillment** from the *Navigation Side Bar Menu*.

This will open up the **Fulfillment** Page.

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Scroll down to the *Fulfillments* section and *click* on the **Order #**.

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This Opens up the *Customer Order Details* page.

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To view the *COD Transaction Details* Scroll down to the **Transactions** section.

* Type: COD
* Payment: COD
* Result: COD Pending
* Response: Payment marked as COD

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Under the **Transactions** section there is the **Fulfillments** section which list the customers orders.

**Notice:&#x20;*****The COD order is placed on Hold in our system until it is sent to Fulfillment. When Fulfillment gets the order the "Status" will change from "Hold to Pending".***

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In the Fulfillments section on the right side there will be a *red* **Actions Button**.

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When the order is shipped out to the customer there will be *"three"* Actions to select from.

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#### **Click on the "*****Actions*****" Button and select from the following:** <a href="#cashondeliverysetup-clickonthe-actions-buttonandselectfromthefollowing" id="cashondeliverysetup-clickonthe-actions-buttonandselectfromthefollowing"></a>

**Mark COD Paid - Completes the transaction after the customers package is Delivered and COD is received.**

* A pop up box will appear, enter in the **Delivery Confirmation #** received from *Fulfillment*.
* Enter in the *Date*.
* *Click* on the **Mark Delivered** Button to submit this Action.

**Notice: This changes the status of the order to "Complete" and the transaction response to "Success".**

**Mark COD Undelivered - A pop up box will appear, under status there is a drop down with three options:**

* **Scheduled for Reattempt -** Customer was not available the Shipping Company will make another attempt to deliver the package to the customer. - Order will remain COD Pending. Transaction will soft decline. Fulfillment will remain in pending status.
* **Scheduled for Pickup -** Customer requested to pick up package from shipping facility. - Order will remain COD Pending. Transaction will soft decline. Fulfillment will remain in pending status.
* **Declined -** Customer declined the order. Order will change to Declined status. Transaction will hard decline. Fulfillment will cancel.

#### **Blacklist** <a href="#cashondeliverysetup-blacklist" id="cashondeliverysetup-blacklist"></a>

You can blacklist for COD orders only by checking the **Blacklist for Cash on Delivery (COD) Only** box when you blacklist a customer or create a blacklist entry.