# COD Fulfillment The COD Order can be located on the Customers Profile, after the COD option is selected and the order is processed. Select **Customer**> **Fulfillment** from the *Navigation Side Bar Menu*. This will open up the **Fulfillment** Page.

Scroll down to the *Fulfillments* section and *click* on the **Order #**.

This Opens up the *Customers Order Details* page.

To view the *COD Transaction Details* Scroll down to the **Transactions** section. * **Type**: COD * **Payment**: COD * **Result**: COD Pending * **Response**: Payment marked as COD

Under the **Transactions** section there is the **Fulfillments** section which list the customers orders. **Notice: *****The COD order is placed on Hold in our system until it is sent to Fulfillment. When Fulfillment gets the order the "Status" will change from "Hold to Pending".***

In the Fulfillments section on the right side there will be a *red* **Actions Button**.

When the order is shipped out to the customer there will be *"three"* Actions to select from.

#### **Click on the "*****Actions*****" Button and select from the following:** **Mark COD Paid - Completes the transaction after the customers package is Delivered and COD is received.** * A pop up box will appear, enter in the **Delivery Confirmation #** received from *Fulfillment*. * Enter in the *Date*. * *Click* on the **Mark Delivered** Button to submit this Action. **Notice: This changes the status of the order to "Complete" and the transaction response to "Success".**

**Mark COD Undelivered - A pop up box will appear, under status there is a drop down with three options:** * **Scheduled for Reattempt -** Customer was not available the Shipping Company will make another attempt to deliver the package to the customer. - Order will remain COD Pending. Transaction will soft decline. Fulfillment will remain in pending status. * **Scheduled for Pickup -** Customer requested to pick up package from shipping facility. - Order will remain COD Pending. Transaction will soft decline. Fulfillment will remain in pending status. * **Declined -** Customer declined the order. Order will change to Declined status. Transaction will hard decline. Fulfillment will cancel.

#### **Blacklist** You can blacklist for COD orders only by checking the **Blacklist for Cash on Delivery (COD) Only** box when you blacklist a customer or create a blacklist entry.