> For the complete documentation index, see [llms.txt](https://help.konnektive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.konnektive.com/konnektive-crm/fulfillment/cod-fulfillment.md).

# COD Fulfillment

The COD Order can be located on the Customers Profile, after the COD option is selected and the order is processed.

Select **Customer**> **Fulfillment** from the *Navigation Side Bar Menu*.

This will open up the **Fulfillment** Page.

<figure><img src="/files/ZCIErBeS85SslcLOEHlB" alt=""><figcaption></figcaption></figure>

Scroll down to the *Fulfillments* section and *click* on the **Order #**.

<figure><img src="/files/LNfDqpGGaskxJgmZESks" alt=""><figcaption></figcaption></figure>

This Opens up the *Customers Order Details* page.

<figure><img src="/files/wvrI4sDP1zsIt4T67pzp" alt=""><figcaption></figcaption></figure>

To view the *COD Transaction Details* Scroll down to the **Transactions** section.

* **Type**: COD
* **Payment**: COD
* **Result**: COD Pending
* **Response**: Payment marked as COD

<figure><img src="/files/TLKFsvEoniISUsQxbuRd" alt=""><figcaption></figcaption></figure>

Under the **Transactions** section there is the **Fulfillments** section which list the customers orders.

**Notice:&#x20;*****The COD order is placed on Hold in our system until it is sent to Fulfillment. When Fulfillment gets the order the "Status" will change from "Hold to Pending".***

<figure><img src="/files/FYNVHepjJkwmVdmdE5LW" alt=""><figcaption></figcaption></figure>

In the Fulfillments section on the right side there will be a *red* **Actions Button**.

<figure><img src="/files/MXbqBXwrKCRFSoyOp40p" alt=""><figcaption></figcaption></figure>

When the order is shipped out to the customer there will be *"three"* Actions to select from.

<figure><img src="/files/y9wGBLpnd0lVZrKUYKfL" alt=""><figcaption></figcaption></figure>

#### **Click on the "*****Actions*****" Button and select from the following:** <a href="#codfulfillment-clickonthe-actions-buttonandselectfromthefollowing" id="codfulfillment-clickonthe-actions-buttonandselectfromthefollowing"></a>

**Mark COD Paid - Completes the transaction after the customers package is Delivered and COD is received.**

* A pop up box will appear, enter in the **Delivery Confirmation #** received from *Fulfillment*.
* Enter in the *Date*.
* *Click* on the **Mark Delivered** Button to submit this Action.

**Notice: This changes the status of the order to "Complete" and the transaction response to "Success".**

<figure><img src="/files/1FxPARLZnTKJEQhWSMDX" alt=""><figcaption></figcaption></figure>

**Mark COD Undelivered - A pop up box will appear, under status there is a drop down with three options:**

* **Scheduled for Reattempt -** Customer was not available the Shipping Company will make another attempt to deliver the package to the customer. - Order will remain COD Pending. Transaction will soft decline. Fulfillment will remain in pending status.
* **Scheduled for Pickup -** Customer requested to pick up package from shipping facility. - Order will remain COD Pending. Transaction will soft decline. Fulfillment will remain in pending status.
* **Declined -** Customer declined the order. Order will change to Declined status. Transaction will hard decline. Fulfillment will cancel.

<figure><img src="/files/jUZQynTCknsjpPiF6pkg" alt=""><figcaption></figcaption></figure>

#### **Blacklist** <a href="#codfulfillment-blacklist" id="codfulfillment-blacklist"></a>

You can blacklist for COD orders only by checking the **Blacklist for Cash on Delivery (COD) Only** box when you blacklist a customer or create a blacklist entry.

<figure><img src="/files/zci0rRIN1wZlcapphNp7" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/LrSf7pq2579WfRWpIoTn" alt=""><figcaption></figcaption></figure>

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