# Fulfillment Batch Update

 Inside the CRM, go to **Customer** >**Fulfillment**:

<figure><img src="https://1103784913-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiAC0G99SjXjSv2GM5PAE%2Fuploads%2F2G3vy81pDkctyDQAT3qV%2Fimage.png?alt=media&#x26;token=0e0fdfa4-2b51-41a0-9bfb-ddebd0116f40" alt=""><figcaption></figcaption></figure>

Choose your filters for your search.

**Notice:** If you are trying to reship failed fulfillment, you will filter to orders in Failed status.

* **Date Range**
  * **Date Created** - The date the fulfillment was created
  * **Date Shipped** - The date the fulfillment was shipped
  * **Date Delivered** - The date the fulfillment was delivered
  * **Date Returned** - The date the fulfillment was returned
* **Order Id**: The Order Id for the fulfillment
* **Fulfillment Status**
  * **Hold**: Every order starts in this status. If you see it in a hold status longer than the fulfillment delay please contact Konnektive support.
  * **Pending**: The fulfillment house has received the order
  * **Pending Shipment**: A tracking number has been assigned to the package and is ready to be picked up by the carrier.
  * **Shipped**: Fulfillment has shipped the order
  * **Delivered**: The order was delivered to the customer
  * **Cancelled**: The fulfillment was cancelled
  * **RMA Pendin**g: Awaiting returned merchandise
  * **Returned**: Merchandise was received
  * **Failed**: The fulfillment failed and needs to be reshipped
  * **Freeze**: The fulfillment house is out of stock but once they have more quantity they will ship
* **Phone Numbe**r: The number used on the order
* **RMA**: Returned merchandise tracking number
* **Company**: The fulfillment company that shipped the order
* **Campaign**: The campaign the order came through
* **Email Address**: The email used on the order
* **Tracking Number**: The tracking number associated with the order
* **First Name**: The first name used on the order
* **Last Name**: The last name used on the order
* **Company Name**: The company name used on the order
* **Address**: The address that was used on this order
* **City**: The city used on the order
* **State**: The state used on the order
* **Country**: The county that was used for the order
* **Postal Code**: The postal code used on the order
* **Card Last 4**: The last 4 digits of the card used on the order

Your results will populate below, and from there clicking **Show/Hide Batch Updates:**

<figure><img src="https://1103784913-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiAC0G99SjXjSv2GM5PAE%2Fuploads%2F6LUecfswhc8uFEPF69ek%2Fimage.png?alt=media&#x26;token=11d3dc16-6868-4d9c-962d-0137cf40f657" alt=""><figcaption></figcaption></figure>

**You can choose all orders by clicking Select in the table header, or individually checking the box that corresponds to the order you need to update.**

**Batch Update:**

* **Status**: To update the status of the fulfillment
  * **Hold**: Every order starts in this status. If you see it in a hold status longer than the fulfillment delay please contact Konnektive Support.
  * **Pending**: The fulfillment house has received the order
  * **Shipped**: Fulfillment has shipped the order
  * **Delivered**: The order was delivered to the customer
  * **Cancelled**: The fulfillment was cancelled
  * **RMA Pending**: Awaiting returned merchandise
  * **Returned**: Merchandised was received
  * **Failed** - The fulfillment failed and needs to be reshipped
  * **Freeze** - The fulfillment house is out of stock but once they have more quantity they will ship
* **Fulfillment Company**: If you wanted to change the fulfillment company its shipped through
* **Date Shipped**: If you wanted to change the shipped date on a customer's fulfillment
* **Date Delivered**: If you wanted to change the date the order was delivered on
* **Date Returned**: If you wanted to change the the date the product was returned
* **Reship Fulfillment**: If you wanted to reship a single or multiple fulfillment at once

Once you have finished selecting your options, click **Update Batch**.