Ethoca Refunds
This article explains how to refund the transaction in Konnektive. The article assumes you (or a third party) are aware the Ethoca refund has been issued.
Last updated
This article explains how to refund the transaction in Konnektive. The article assumes you (or a third party) are aware the Ethoca refund has been issued.
Last updated
Mastercard Ethoca Dispute Resolution (Ethoca) involves refunding a consumer prior to chargeback.
The refund occurs outside of Konnektive.
Go to CRM → Call Centers and scroll down to the Refund Reasons panel.
Press the green + button on the far right and add Ethoca as a reason.
Go to Gateways → Gateway List and edit your gateways to add the Ethoca Fee.
You can mark the transaction as having been refunded via Ethoca either manually in the CRM or via the Refund Transaction API.
Find the transaction which to refund.
On the transaction Actions, choose Refund.
Choose Ethoca for the Refund Reason.
Check the Refunded Externally? box and fill in the Refund Transaction Id (from your gateway) if known.
Press Refund button
Create an API user with access to the Refund Transactions endpoint. Be sure to whitelist as needed.
Call the Refund Transactions API with
transactionId
refundReason=Ethoca
externalRefund=1
fullRefund=1
loginId = API user username
password = API user password
You will see Ethoca in the Refund Reason column.
Hover over the Expenses value to see the breakdown.
Find the customer in CRM using the .
Review the Refund Transaction API
If the steps above are followed properly, the will display the Ethoca transactions. These transactions will be displayed as External (Externally Refunded).
Additionally, the Ethoca Fee is calculated as an expense on your .