RDR
This article explains how to refund the transaction in Konnektive. The article assumes you (or a third party) are aware the RDR has been issued.
Last updated
This article explains how to refund the transaction in Konnektive. The article assumes you (or a third party) are aware the RDR has been issued.
Last updated
Visa Rapid Dispute Resolution (RDR) involves refunding a consumer prior to chargeback.
The refund occurs outside of Konnektive.
The refund will not be sent to the gateway if these instructions are followed.
This is the desired result.
Most gateways will accept the refund even though RDR has already given a refund.
It is imperative that users be properly trained on RDR procedures to prevent this.
Go to CRM → Call Centers and scroll down to the Refund Reasons panel.
Press the green + button on the far right and add RDR as a reason.
Go to Gateways → Gateway List and edit your gateways to add the RDR Fee.
You can mark the transaction as having been refunded via RDR either manually in the CRM or via the Refund Transaction API.
Find the customer in CRM using the Customer Service Search.
Find the transaction which to refund.
On the transaction Actions, choose Refund.
Choose RDR for the Refund Reason.
Check the Refunded Externally? box and fill in the Refund Transaction Id (from your gateway) if known.
Press Refund button
Review the Refund Transaction API here
Create an API user with access to the Refund Transactions endpoint. Be sure to whitelist as needed.
Call the Refund Transactions API with
transactionId
refundReason=RDR
externalRefund=1
fullRefund=1
loginId = API user username
password = API user password
If the steps above are followed properly, the Refund Details Report will display the RDR transactions. These transactions will be displayed as External (Externally Refunded).
You will see RDR in the Refund Reason column.
Additionally, the RDR Fee is calculated as an expense on your Transaction Summary Report.
Hover over the Expenses value to see the breakdown.
