> For the complete documentation index, see [llms.txt](https://help.konnektive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.konnektive.com/konnektive-crm/how-to-articles/rerunning-a-declined-new-sale.md).

# Rerunning A Declined New Sale

**Step 1.**

* *Select* **Customer >** then *click* on **Customer Service.**
* *Type* in the criteria of the *Declined New Sale*.
* *Click* the *red* **Search Orders button.**
* *Click* on the order and it will bring you to the **Customer Details** page.

**Step 2.**

* On the **Customer Details** page click the *blue* highlighted **order number.**

The **Order page** will give you an overview of the order as well as the status of it being DECLINED. *Click* the *green* **Complete Order button.**

* **Note:** *A Hard Decline will not be able to rerun contacting the customer. The billing method will not populate.*

**Step 3.**

* The **Order Entry** page appears so the transaction can be rerun.
* The order information will auto populate within **Order Entry** including the product they wanted to purchase.
* Any changes to the customer's information can be made on the **Order Entry** page.

*Check* the order for accuracy, then go to the bottom of the page and *click* the *green* **Process button.**

### Alternative Method: Batch Update – Re-Run Initial Declines <a href="#rerunningadeclinednewsale-alternativemethod-batchupdate-re-runinitialdeclines" id="rerunningadeclinednewsale-alternativemethod-batchupdate-re-runinitialdeclines"></a>

**Step 1.**

* *Select* **Reports >** then *click* on **Customers >** then *click* on **Order Details.**
* *Choose* the date range for the transactions you would like to rerun.
* *Set* the **Order Status** to Declined in the **Filters** section.
* *Set* the **Order Type** to *New Sale*.
* *Click* on the *green* **Go button.**

Scroll down to the **Order Details** section to and *click* on the *blue* **Show/Hide Batch Updates** option.

* *Choose* the Merchant you want to re-run against.
* *Choose* all orders by clicking **Select**, or individually by checking the box next to each order.

*Click* the *red* **Retry Declined Sales button** once all the criteria has been selected.