> For the complete documentation index, see [llms.txt](https://help.konnektive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.konnektive.com/konnektive-crm/reports/cancellation-report.md).

# Cancellation Report

You can find the Cancellation Report under Reports → Customers → Cancellation:

<figure><img src="/files/okkCM5vsLwb1HjCyod3u" alt=""><figcaption></figcaption></figure>

Date Range Type: Search by Cancel Date or Date Created This report will show you the amount of cancellations you have as well as well as the reason why:

* You can choose a default date range or create a custom date range

You can also search by Campaign, Products, Mid, Affiliate, or Call Center:

<figure><img src="/files/kZXemNQEsOKhIpAJwE67" alt=""><figcaption></figcaption></figure>

<br>

<figure><img src="/files/UNSHbUMOBpXAoozJTjwN" alt=""><figcaption></figcaption></figure>

Cancellation Reasons: The reason that was chosen on why a customer wanted to cancel.

<figure><img src="/files/IupAtSev9wv98iv2Qqjo" alt=""><figcaption></figcaption></figure>

This data can be exported by clicking Export CSV in the top right corner.

## **Cancellation Report Details** <a href="#cancellationreport-cancellationreportdetails" id="cancellationreport-cancellationreportdetails"></a>

* **Cancel Reason:** Reason provided by agent on Cancel Order Action
* **Total:** Number per Cancel Reason