# Submit a CRM Support Ticket

This article describes how to submit a ticket to the Konnektive support team.

{% hint style="info" %}
*There are 2 ways to submit a support ticket. The first is through the ticketing section of the CRM, the second is via the Help Desk button.*

*It is also **highly recommended** to create a free Jira account using the same email that you submitted your past tickets with. Once you sign in, you can click **Requests** on the top right to view and respond to pending/past tickets.*
{% endhint %}

### Instructions via the Ticketing Section <a href="#submitacrmsupportticket-instructionsviatheticketingsection" id="submitacrmsupportticket-instructionsviatheticketingsection"></a>

1. &#x20;Scroll over the hamburger menu at the top right of the CRM and click **Tickets.**\
   ![](https://1103784913-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiAC0G99SjXjSv2GM5PAE%2Fuploads%2FqyjKvj4PulgIwRJG9YsC%2Fimage.png?alt=media\&token=7bfddb5c-ad65-4e58-96c9-b22d5b4613f2)<br>
2. Click **Submit a Ticket** in the top right.<br>

   <figure><img src="https://1103784913-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiAC0G99SjXjSv2GM5PAE%2Fuploads%2FhIrHyfk43GXw8ZRjYQM2%2Fimage.png?alt=media&#x26;token=2484a5a9-425f-4abc-9ece-59268d44f509" alt="" width="563"><figcaption></figcaption></figure>
3. Upon clicking this button you will redirect to the Help Desk<br>

   ***While on this page, we highly recommend creating a free Jira login (top right of this page) so you can view all of your pending and past requests.***

<figure><img src="https://1103784913-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiAC0G99SjXjSv2GM5PAE%2Fuploads%2FiYPLR5NaBnJa87OjwFfC%2Fimage.png?alt=media&#x26;token=ac54fa15-6692-47d4-b83f-968bee7ef4fd" alt="" width="563"><figcaption></figcaption></figure>

* Choose the  type of ticket to submit
* Fill out the required values and include any screenshots that will help the Konnektive team investigate.

<figure><img src="https://1103784913-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiAC0G99SjXjSv2GM5PAE%2Fuploads%2F8CDtTKSNHxmKEZERn4Ln%2Fimage.png?alt=media&#x26;token=135158b7-2f14-48c1-9573-0d4504b9a46c" alt="" width="563"><figcaption></figcaption></figure>

* After the ticket is submitted, you will receive an email notification confirming so.
* Upon a response from Konnektive, you can simply respond to the email and attach pictures to update the ticket.
* If you made a Jira account, you can go into the Help Desk and click **Requests** on the top right to view and respond to pending/past tickets.<br>

### &#x20;Instructions via the Help Desk button (bottom right of CRM)  <a href="#submitacrmsupportticket-instructionsviathehelpdeskbutton-bottomrightofcrm" id="submitacrmsupportticket-instructionsviathehelpdeskbutton-bottomrightofcrm"></a>

1. Click on the Help Desk button.<br>

   \ <br>

2. Type in keywords to search by and click Enter.\ <br>

3. The widget will present you articles relating to your search under the "Learn about" section.\ <br>

4. If none of the presented articles help find your answer, you can click **Setup or Configuration** under the "Contact us about" section.<br>

5. Fill out your Company Name, a summary/title of the issue, a description of the issue, and your contact email. You can also attach any files necessary to help the Konnektive team investigate.<br>

   <br>

6. After the ticket is submitted, you will receive an email notification confirming so.\
   \
   Upon a response from Konnektive, you can simply respond to the email and attach pictures to update the ticket.