Konnektive CRM
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  • Konnektive CRM
    • Getting Started!
    • CRM Dashboard
    • Customer Service
      • Customer Service Tutorial
      • Locate a Customer Record
      • Continuity Purchase Profile
      • Refund/Void a Transaction
      • Cancel an Order
      • Cancel or Pause a Subscription
      • Quality Assurance
      • C/S Fulfillment Actions
      • Resend emails to customers
      • Rerun a Declined New Sale
      • Merge Existing Customers
    • CRM Setup
      • Product Setup
        • Product Creation
        • Product Variations
          • Variant Bundles
      • Campaign Setup
        • Creating a Campaign
        • Campaign Categories
        • Campaign Types
        • Adding a Product to a Campaign
          • Common Offer Setups
          • Stagger Fulfillments
          • Stagger Payments
        • Landing Page Setup (Form-Code)
          • Adding Extra Products To Checkout Page (Upsells, Hidden Fees, Free Gifts, Order Bumps)
          • Additional Upsell Pages (Form-Code)
          • Configure Google Analytics
          • Form Code Integration
          • Multiple Product Lander
          • Performing Callbacks after Form Submits (For Dev)
          • Prepaid, Debit Card & Mastercard Redirect (For Devs)
          • Shopping Cart Lander
          • Single Product Lander
          • Upsell Selection on an Upsell Page (For Devs)
          • Wordpress Plugin Setup
            • Using WooCommerce Catalog with Konnektive Checkout Page
        • Auto-Responder Setup
          • Autoresponder Date Formats
        • Shipping Profiles
        • Campaign Coupons
        • Custom Fields
        • eSignature
          • Adding eSignature to Form-Code
        • Adding C.O.D. to Campaigns
        • Taxes
      • Call Center Setup
        • Adding and Editing Call Centers
        • Adding Call Center Agents
        • Setting Call Center Commissions
        • Batch Update Call Center Source Values
        • Cancellation Reasons, Refund Reasons, and Call Dispositions
      • Affiliate Setup
        • Adding and Editing Affiliates
        • Affiliate Tracking Link/String
        • Affiliate Pixels
          • Testing and Troubleshooting CPA Pixels
          • Testing CPC Pixels
        • Affiliate Commissions
        • Setting up an Affiliate User
        • Batch Update Affiliate Source Values
        • General External Affiliate Software/Network Setup
        • Facebook Pixel Setup
    • Fulfillment
      • Add and Editing Fulfillment House
      • Bundle Fulfillment
      • COD Fulfillment
      • Edit Fulfillment Items
      • Fulfillment Batch Update
      • Fulfillment Inventory
      • Fulfillment Status Types
      • Fulfillment Summary Report
      • Shipping Validation
      • Testing Fulfillment through Order Entry
      • Upload Returned Orders
      • Upload Tracking Numbers
      • Cash on Delivery setup
        • C.O.D. Order Entry Option
    • Gateway Setup
      • Gateway List
      • Adding a Gateway
        • Testing Your Gateway Through Order Entry
      • Gateway Integrations
        • accept.blue
        • Acquired
          • Acquired 3DS
          • Acquired V2
        • Adyen
        • Adyen V2
          • Klarna on Adyen V2
          • PayByBank on Adyen V2
          • Afterpay on Adyen V2
        • Affirm
        • Afterpay
        • Amazon Pay API Integration
          • Form Code: Login and Pay with Amazon
        • Apple Pay
        • Authorize.net
        • Bank of America
        • BitPay
        • Braintree
        • Cardinity
        • Cardstream
          • Cardstream - Alternate Payments
        • Celerispay
        • Checkout.com
          • Checkout.com - Alternate Payments
        • CentroBill
        • Corefy
        • Easytransac
        • eMerchantPay V3
          • eMerchantPay - Alternate Payments
        • Everyware
        • Fat Zebra
        • FibonatixV2
        • FlexFactor
        • Gala Technology
          • Gala Technology - Alternate Payments
        • Google Pay API Integration
        • HiPay 3DS
        • Innova
        • iyzico
        • Klarna
        • MARKETFLOW
        • Maverick
        • Merchant Warrior
        • MIDs
        • MojoPay
        • Mollie
        • Moonlight Payments
        • MuchBetter
        • MyCPO
        • NMI
          • NMI - useCustomerVault Configuration
        • NomuPay
          • NomuPay - Alternate Payments
          • Klarna on NomuPay
        • OpenPath
        • PagBrasil
        • Pathly
        • Pay.com
        • PAY.ON
        • Payex-GreenMoney
        • PayGate
        • Paynetworx
        • PayPal Commerce Checkout
          • PayPal Commerce Checkout (Direct API)
          • PayPal Commerce Checkout (Legacy)
          • PayPal Commerce Checkout (SDK)
          • PayPal Seamless Checkout (Form code)
          • PayPal Fastlane
        • Paysafe V2
        • Paystrax
        • PayXpert 3DS V2
        • Pixxles
        • Poynt
        • Priority Payments
        • Quaife
        • Quantum
        • QuickPay
        • Radom
        • RocketGate
        • SafeCharge
        • Sezzle
        • Skrill
        • Solid
        • Splitit
        • Square Payments
          • Square Payments V2
        • Stripe
          • Stripe - Alternate Payments
          • Klarna on Stripe
        • SurePay
        • TruCommerce
        • Trust Payments
        • TRX
        • UrPay
        • Vantiv
        • WAAVE
        • WEBPAY
        • WhiteLabel (WL) Payments
        • WithReach
        • WorldLine (Bambora)
        • Worldline V2
          • Worldline V2 - Alternate Payments
        • Worldnet
        • Worldpay
      • Advanced Transaction Routing Interface (ATRI)
        • Algorithms
        • Cascade Profiles
        • Settings and Notifications
      • Recycle Billing
      • Standard BIN Mapping
      • PrePaid BIN Mapping
      • Decline Message Mapping
      • Dynamic Descriptors
      • RDR
      • Ethoca Refunds
      • Staggered Rebills Feature
      • Basic 3DS Instructions
      • dLocal Properties
      • Zero dollar card verification
    • Reports
      • Affiliate Report
      • Cancellation Report
      • Chargeback Details Report
      • Continuity Report
      • Customer Service Report
      • Fulfillment Details
      • Key Performance Indicators - KPIs
      • Order Details
      • Order Summary
      • Projected Billing Report
      • Reserve Report
      • Retention Report
      • Transaction Details Report
      • Transaction Summary Report
      • UTM Filters
      • Customer Details Report
    • Admin Setup
      • Plugins
        • Accounting
          • QuickBooks Online Plugin
        • Affiliate Systems
          • Everflow Integration
            • Everflow
          • Trackfiliates
            • CheckoutChamp
        • Analytics and Reporting
          • Wicked Reports
        • Authentication
          • PAAY Plugin
            • Authenticating with PAAY 3DS on Landers
          • PAAY 3RI
        • Chargeback Management
          • ChargebackHelp
          • Fraud Deflect
          • Ethoca
          • Midigator
          • Optimal Alerts
        • Data Sources
          • ClickBank
          • FluidPay Account Updater
          • Gorgias
          • HubSpot
          • Re:amaze
          • ShipEngine
          • Smarty
          • Zapier
          • Zendesk
        • Debt Collection
        • Email Service Providers
          • Active Campaign Deep Integration
          • Constant Contact
          • ConvertKit
          • Email Service Provider General Set Up
          • Email Service Provider Plugins
          • InboxFirst
          • Infusionsoft/Keap
          • Klaviyo
          • Mailchimp
          • Maropost
          • Ontraport
          • Sendgrid
          • SendLane
          • TxtFlo
          • ClickSend (Data Shuttle)
        • Express Consent
          • Expressed Consent
          • Expressed Consent CRM Configuration
          • Expressed Consent Guidelines
        • FlexPay
          • FlexPay Plugin
        • Fraud Services
          • Fraud Manager
          • Kount Enterprise
          • Device Data Collector Pixel (DDC Pixel)
          • IPQS
          • Sift
          • NoFraud
        • Fulfillment Houses
          • General Fulfillment House Setup
          • AliExpress
          • CJ Dropshipping
          • ShipBob
          • Shiphero
          • ShipStation
          • mintsoft
          • Fulfillment by Amazon
          • FTP Fulfillment Option
          • Save Rack
          • DesktopShipper
          • Fulfillplex
          • Amware
          • Store Pickup
        • IVR Systems
        • List Management Services
          • Red Crane Media
          • Sociallity
        • Membership Services
          • General Membership Club Plugin Setup
          • CustomClub
          • MemberMouse
          • Circle.so Webhook Guide
          • Kajabi Webhook Guid
        • Phone Switches
          • Five9 Sales Agent Call Pop
          • ViciDial
          • Ytel
        • RMA Services
        • Sales Call Tracking Services
        • Shipping Services
          • InsureShip
          • Route
        • SMS
          • SendPlex SMS Plugin
          • Twilio SMS Setup
        • SMTP Maintenance
          • SMTP Maintenance Setup
          • Sendgrid SMTP Profile
          • Maropost SMTP Profile
          • Gmail SMTP Profile
        • Tax Services
          • Interpayments
          • Avalara Tax
            • Add Avalara Tax to a Campaign
            • Add Freight Tax to Shipping
            • Add Tax Code to Products
            • Enabling and Setting Up the Avalara Tax Plugin
            • Order Entry
          • Tax Jar
            • Add Freight Tax Code to Shipping
            • Add Tax Code to Products
            • Add TaxJar to Campaigns
            • Tax Jar Address Verification- Customer Service/ Order Entry
            • Tax Jar Support Page
        • Telehealth
          • Beluga EHR
        • Twilio SMS Setup
          • Sendgrid SMTP Profile
          • SMTP Setup
        • Upsell
          • Integrated Upsell Program
      • Create a User
      • Create an Affiliate User
      • Create An API User
      • Import
        • Import Coupons
      • Export Webhook Profiles
        • Export Webhook Field Mapping Options
        • FTP Export Profile
        • Postback Export Profiles
      • Zones
      • Blacklist
      • Whitelist
      • Event Logs
      • Test Cards
      • Horizontal Migrations
      • Enable Automatic Cancel on Refund and Void
      • Create a Sub Account
      • Fraud Protection
      • Legacy Data Import
        • Activating Sticky.io Plug In
        • PGP Encryption Procedures
      • Leads Agents
    • Frequently Asked Questions
      • Affiliate Tracking FAQs
      • Developer FAQs
      • Fulfillment FAQs
      • General CRM FAQs
      • Order Processing FAQs
      • Reporting FAQs
    • How-to articles
      • Force Bill a Purchase
      • Submit a CRM Support Ticket
    • Click-to-Cancel
  • API Documentation
    • API Documentation
      • Recommended API Flow
      • Performing API Calls
  • Policies
    • EULA
    • Privacy Policy
    • Acceptable Use Policy
    • Billing Policy
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  1. Konnektive CRM

CRM Dashboard

PreviousGetting Started!NextCustomer Service

Last updated 7 months ago

The CRM Dashboard provides graphs, tables, and charts to illustrate how your business is performing. Any hyperlinked value will redirect you to the report that the value is being retrieved from.

The dashboard is customized per user. Each user can customize their own dashboard to display the data that is most important to them.

Header Buttons (visible from any page)

From Left to Right:

  • List button will hide/show the titles of the left-hand navigation bar

  • The square shaped button will put the CRM on full screen

  • The sun/moon shaped button will switch between light and dark mode

  • The magnifying glass button provides quick links to search for customers, fulfillments, or products.

  • Click on your username to find links to account settings, subscription info, help desk, ticketing system, and log out.

Quick Links

The Dashboard also provides quick links to edit your campaigns, gateways, users, and a few other plugins.

Using the Dashboard

Use the Quick Range dates or the date selector to determine which days the Dashboard will show statistics for. You may also filter the Dashboard to a specific campaign.

Scroll down to view the widgets added to your dashboard.

Customizing the Dashboard

Clicking the Edit button will allow you to add, remove, and reorganize your dashboard.

Click the Show Widgets button to view all the available widgets.

Clicking the green + buttons will add the widget to your dashboard.

After you have added all the widgets that you would like to use, click and drag the widgets to reorganize your dashboard.

After reorganizing, click the Done button to return back to your Dashboard.