> For the complete documentation index, see [llms.txt](https://help.konnektive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.konnektive.com/konnektive-crm/crm-setup/call-center-setup/editing-call-center-agents.md).

# Adding Call Center Agents

To edit Call Center Agents, *select* **CRM** and then *click* **Call Center**. Select the appropriate *Call Center* and then *click* on **'Edit'**.

Agents can be added by clicking on the **'Add Agent'** icon.

Agents *can* be edited once added.

The agent's name, the role of the agent, the agent's team, and the agent's commission can all be modified.

A Team can be created by clicking on **'Create Team'**. Enter the Team's name and then *click* **"Create Team"**. The Team name can be edited after creation.