> For the complete documentation index, see [llms.txt](https://help.konnektive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.konnektive.com/konnektive-crm/crm-setup/call-center-setup/editing-call-center-agents.md).

# Adding Call Center Agents

To edit Call Center Agents, *select* **CRM** and then *click* **Call Center**. Select the appropriate *Call Center* and then *click* on **'Edit'**.

Agents can be added by clicking on the **'Add Agent'** icon.

Agents *can* be edited once added.

The agent's name, the role of the agent, the agent's team, and the agent's commission can all be modified.

A Team can be created by clicking on **'Create Team'**. Enter the Team's name and then *click* **"Create Team"**. The Team name can be edited after creation.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.konnektive.com/konnektive-crm/crm-setup/call-center-setup/editing-call-center-agents.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.