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        • C.O.D. Order Entry Option
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        • SMS
          • SendPlex SMS Plugin
          • Twilio SMS Setup
        • SMTP Maintenance
          • SMTP Maintenance Setup
          • Sendgrid SMTP Profile
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        • Tax Services
          • Interpayments
          • Avalara Tax
            • Add Avalara Tax to a Campaign
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            • Enabling and Setting Up the Avalara Tax Plugin
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            • Add Freight Tax Code to Shipping
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            • Tax Jar Address Verification- Customer Service/ Order Entry
            • Tax Jar Support Page
        • Telehealth
          • Beluga EHR
        • Twilio SMS Setup
          • Sendgrid SMTP Profile
          • SMTP Setup
        • Upsell
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      • Create a User
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Last updated 3 months ago

Go to the ADMIN tab > PLUGINS > then select SMTP MAINTENANCE.

Click on the GREEN + button. (See image) to add a new mail server.

When you click on the GREEN + a dialogue box will appear. That is where you will fill out the credentials for the server and click Create.

Now you will be able to test your SMTP Account right away to make sure the credentials are correct and that it is running how it should be.

To do this you will click on the Envelope Icon.

Once the envelope is open it will display another window. There you will enter in your email address.

Once you've entered your email then click on ‘SEND TEST’. This is going to let you know whether it was successful or not. You will see the results by scrolling down to the bottom (see image).

Note: If it does NOT read "SUCCESSFUL", chances are there is something wrong with the credentials.


Google SMTP

Google revokes your app passwords when you change your Google Account password. To continue to use an app with your Google Account, create a new app password.

Step 1: Enable Two-Factor Authentication (2FA)

App Passwords are only available when 2-Step Verification is enabled on your Google account.

  1. Go to Google Account Settings

  2. Enable 2-Step Verification

    • Navigate to Security from the left-hand menu.

    • Under "How you sign in to Google", click 2-Step Verification.

    • Follow the steps to set up 2-Step Verification using your phone number or an authenticator app.

Step 2: Generate an App Password

  1. Access App Passwords

    • In the Security section, under "How you sign in to Google", look for App Passwords. If not available then use the ‘Search Google Account’ search bar to find it.

    • If prompted, re-enter your Google account password.

  2. Generate a New App Password

    • Under "Select the app and device you want to generate the app password for", choose:

      • App: Select the app you're using (e.g., Mail).

      • Device: Select the device you're using or choose Custom to enter a name.

    • Click Generate.

  3. Copy the App Password

    • A 16-character password will appear. Copy it to use in Step 3.

    • Click Done

Step 3: Use the App Password in SMTP Maintenance

Username: your-gmail-address@gmail.com

Password: the 16-character password from Step 2

Port: 587

Use SSL: Enable

Type: STARTTLS


SendGrid SMTP

Username: apikey (Not your actual API key- type in “apikey”)

From Email: the address associated with this SMTP Profile

password: API key from Sengrid

Visit .

Host Name:

Host Name:

  1. Konnektive CRM
  2. Admin Setup
  3. Plugins
  4. SMTP Maintenance

SMTP Maintenance Setup

PreviousSMTP MaintenanceNextSendgrid SMTP Profile
  • Google SMTP
  • SendGrid SMTP
myaccount.google.com
smtp.gmail.com
smtp.sendgrid.net