Gorgias

This article provides a guide on how to connect your Gorgias account with your Konnektive CRM.

• Step 1: Obtain Gorgias API Credentials

• Step 2: Setup the CRM Plugin

• Step 3: Verify that the Integration and Widget were successfully created.

• Step 4: Verify the Macros were successfully created.

Gorgias Konnektive Integration Documentation can be found here

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Step 1: Obtain Gorgias API Credentials

Navigate to Settings → REST API to obtain these credentials.

Be sure to save/copy all fields as they will be required for the CRM setup.

Step 2: Setup the CRM Plugin

Navigate to Admin → Plugins → Data Sources and click on the green “+Activate” button on the Gorgias tile

baseUrl - your Gorgias Base API Url used to make requests to Gorgias’ API.

userName - your Gorgias REST API username as it shows in Gorgias.

apiKey - your Gorgias API key (required)

IntegrationId - read-only value that represents the Id of the Gorgias integration.

Once the plugin is activated you should now see a new HTTP Integration and also a few macros to be used with this integration inside of Gorgias.

Step 3: Verify that the Integration and Widget were successfully created.

Integrations can be found in Settings → General → Integrations. You should see an HTTP integration named “Konnektive Integration”.

The Konnektive Integration pulls orders from the CRM based on email address used in the ticket.

If the customer exists the widget on the right will populate with the customer’s order data. Please see below.

Step 4: Verify the Macros were successfully created.

Macros can be found in Settings → Automation → Macros. Once on the Macro page, you should see 11 Konnektive macros.

Konnektive Full Refund - Allows for a Gorgias rep to issue a refund for a particular order.

Konnektive Partial Refund - Allows for a Gorgias rep to issue a partial refund for a particular order.

Konnektive Shipping Address Change - Allows for a Gorgias rep to change shipping address details tied to an order.

Konnektive Billing Address Change - Allows for a Gorgias rep to change billing address details tied to an order.

Konnektive Cancel Order - Allows for a Gorgias rep to cancel an order. Can issue full refunds.

Konnektive Customer Note - Allows for a Gorgias rep to add a note to a customer record in the CRM.

Konnektive Customer Update - Allows for a Gorgias rep to update info on a CRM customers record.

Konnektive Cancel Subscription - Allows for a Gorgias rep to cancel a CRM Subscription.

Konnektive Pause Subscription - Allows for a Gorgias rep to pause a CRM Subscription.

Konnektive Update Subscription Bill Cycle - Allows for a Gorgias rep to update a CRM Subscription.

Konnektive Update Subscription Products - Allows for a Gorgias rep to update a CRM Subscription.

A note on Gorgias Operations. If a value in a text box is defaulted to 0, it is a true/false value. Enter 0 for false, 1 for true.

Troubleshooting: If the Gorgias Widget, or any macro, is accidentally deleted, delete the Gorgias plugin and repeat these steps to restore them.