> For the complete documentation index, see [llms.txt](https://help.konnektive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.konnektive.com/konnektive-crm/reports/order-details.md).

# Order Details

*Select* **Reports** then *click* **Customers** then *click* **Order Details:**

<figure><img src="/files/qf51dgf76Gn3apqXfVrm" alt=""><figcaption></figcaption></figure>

Enter information into any of the options in the **Filters** section to find the customer/orders you are looking for:

* **Date Range:** Use the defaulted date ranges or specific dates to find the transaction. This report searches for the date that the order was created.
* **Campaign:** Choose the **Campaign** the orders are in.
* **Campaign Category:** Choose the **Campaign Category** the orders are in.
* **Product:** Choose the specific **Base Product** on the orders that you are searching for.
* **Product Category:** Search for orders containing base products within a specific product category.
* **Campaign Product:** Search for orders containing a specific campaign product.
* **Coupon Code:** Search for orders that have used a particular coupon code from your campaign
* **Affiliate:** Search for orders who came through a specific **Affiliate**.
  * **Pub ID:** Search for orders who came through a specific PublisherId under an affiliate.
  * **Sub ID:** Search for orders who came through a specific Sub AffiliateId under an affiliate.
* **Call Center:** Search for orders who came through a specific **Call Center**.
* **Agent:** Search for orders that were placed by an Sales/Customer Service agent
* **Currency:** Search for orders who used a specific currency.
* **Country:** Search for orders from a specific country.
* **Order Status:** Search for orders under a particular order status (not the purchase status of a subscription)
  * **All Sales:** Filters to all sales that occurred, regardless of the current order status.
  * **Complete:** Filters to all orders who were completed. (At least one product approved)
  * **Pending:** Filters to orders waiting to be approved within Quality Assurance.
  * **Partial:** Filters to orders where payment info was never submitted.
  * **Declined:** Filters to orders where payment info was submitted but all products declined.
  * **Refunded:** Filters to orders that have been refunded
  * **Cancelled:** Filters to orders who have been cancelled (NOT cancelled purchase status)
  * **COD Pending:** Filters to Cash On Delivery orders who have not been delivered yet.
  * **Complete Order with Soft-Declined Upsell:** Filters to Complete orders who also had a soft-declined upsell
* **Order Type:** Choose to search for **New Sales** or **Recurring** **Sales**.
* **Gateway:** Search for orders who went against a specific **Gateway**.
* **Pay Source:** Search for orders who used a specific **PaySource.**
* **3D Secure:**
  * Protected
  * Not Protected

*Enter* the correct search criteria in the *Filters* section then *click* the *green* **Go** button:

<figure><img src="/files/rh64FSuGtEsCSjuxAuf5" alt=""><figcaption></figcaption></figure>

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The **Order Details** will display in both the *graph* and *table*.

The *graph* in the **Charts** section will display:

* **Leads -**&#x74;he amount of Leads acquired during a specified date range.
* **Sales -**&#x74;he amount of Sales made in a specified date range.
* **Declines -**&#x74;he amount of Declined transactions in a specified date range.

<figure><img src="/files/UAJJBOGzJX7R23Nsenqv" alt=""><figcaption></figcaption></figure>

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The *table* at the bottom of the page shows order details:

<figure><img src="/files/1MMeBpSvr0ADdOlldRFS" alt=""><figcaption></figcaption></figure>

## **Order Details Details** <a href="#orderdetails-orderdetailsdetails" id="orderdetails-orderdetailsdetails"></a>

* **Select**: Checkbox. Select Checkbox to include Order in batch processing
* **Date Created**: The date the order was made.
* **Campaign**: The campaign the order was created under.
* **Source**: The Affiliate that the order was created under.
* **Order**: The orderId along with status of that order.
* **Type**: The type of order: New Sale or Recurring.
* **Cust #**: The Konnektive internal customer Id.
* **Customer**: The name of the customer.
* **Total**: The total amount of the order.
* **Refunded**: The amount refunded or voided.
* **Products**: The products purchased under the order.
* **Country**: ISO-2 Country Code.
* **Card**: The last four digits and type of the card used for the order.

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