# eSignature

You can require a customer electronic signature when checking out from landing page funnels (lander and e-commerce campaigns). The system will create a PDF document containing the terms of service, customer eSignature, ipAddress and signature timestamp. This PDF contract can be automatically emailed to the customer on order completion using an auto-responder or retrieved from the CRM and used to fight chargebacks with card issuers.

### Require eSignature <a href="#esignature-requireesignature" id="esignature-requireesignature"></a>

Campaigns with the Require eSignature option checked will require an eSignature for terms of service.

![](https://wiki.konnektive.com/media/wiki/images/182/2538346d72dd45bea2f6ece52b923cd5/esig13.png)

If this option is checked, orders without a valid signature will receive the error "A valid signature is required."

![](https://wiki.konnektive.com/media/wiki/images/182/18d038199a804b71b40d390e64adfc97/esig16.png)

### Setting Campaign Terms of Service <a href="#esignature-settingcampaigntermsofservice" id="esignature-settingcampaigntermsofservice"></a>

You can set the campaign terms of service in the Terms of Service panel towards the bottom of the edit campaign page.

![](https://wiki.konnektive.com/media/wiki/images/182/e6ad6266208943d3a1c72ccf2cbc9414/esig14.png)![](https://wiki.konnektive.com/media/wiki/images/182/866f0c81b3f84bd18018080b90e778d3/esig15.png)

### Capturing Customer's Signature <a href="#esignature-capturingcustomerssignature" id="esignature-capturingcustomerssignature"></a>

#### Konnektive Form-Code <a href="#esignature-konnektiveform-code" id="esignature-konnektiveform-code"></a>

[Adding eSignature to Konnektive Form-Code](https://konnektive.atlassian.net/wiki/spaces/KCKB/pages/631537747/Adding+eSignature+to+Form-Code)

#### Direct API <a href="#esignature-directapi" id="esignature-directapi"></a>

The [Import Order API](https://api.konnektive.com/docs/order_import/) takes a data URL signature parameter.

![](https://wiki.konnektive.com/media/wiki/images/182/7bd5f043be5f4b308db767fbe0cc13c0/esig11.png)

### Customer Contract PDF <a href="#esignature-customercontractpdf" id="esignature-customercontractpdf"></a>

Terms of service will be combined in a pdf with the eSignature and stored as a file on the customer details page.

![](https://wiki.konnektive.com/media/wiki/images/182/9abbffa704c647c6a3ecf20413ad3a88/esig10.png)

### Accessing the Customer Contract PDF <a href="#esignature-accessingthecustomercontractpdf" id="esignature-accessingthecustomercontractpdf"></a>

#### Inside the CRM <a href="#esignature-insidethecrm" id="esignature-insidethecrm"></a>

1\) Go to the Customer Details Page.

2\) Click the Files tab.

3\) Click the download icon.

![](https://wiki.konnektive.com/media/wiki/images/182/5fd7fe080e474496876683f2d2be0e46/esig9.png)

#### Download From Order Details <a href="#esignature-downloadfromorderdetails" id="esignature-downloadfromorderdetails"></a>

1\) Go to the customer's Order Page.

2\) Look at the Details area.

3\) Click the Download Contract button.

![](https://wiki.konnektive.com/media/wiki/images/182/bfa88e8f82c84e0bbae16a3968a1686f/orders-download-contract.png)

#### Customer Contract API <a href="#esignature-customercontractapi" id="esignature-customercontractapi"></a>

The [Query Customer Contracts API](https://api.konnektive.com/docs/customer_contract/) returns the base64-encoded customer contract pdf file(s) based on order ID or customer ID.

### Attaching Customer Contracts to Auto-Responders <a href="#esignature-attachingcustomercontractstoauto-responders" id="esignature-attachingcustomercontractstoauto-responders"></a>

You can send the customer contract as a file attachment named agreement.pdf for Initial Order, Recurring Order, All Orders, and Pre-Billing auto-responders.

Check the Attach Signed Customer Contract PDF checkbox and click Update.

![](https://wiki.konnektive.com/media/wiki/images/182/753ff05ef5874246807c8bb9c09b796c/esig12.png)