Blacklist
The blacklist is used to prevent customers from purchasing from your instance by blocking them on the Order Import API call. Blacklisted customers do not reach the gateway.
Go to Admin and select Blacklist:
From here you can search your blacklist as well as add to it.
Add to Blacklist:
You can add who you want blacklisted individually by clicking the + button.
When the + button is selected, a dialogue box will pop up which will allow you to specify what you want blacklisted; card bin, country/state, phone number, email address, IP address, address, or customerId:
You can also blacklist individuals from Cash On Delivery (COD) orders only by clicking the toggle Blacklist from Cash On Delivery (COD) Only.
Blacklist via CSV
It is also possible to blacklist in bulk by uploading a CSV. Click on the IMPORT FILE button.
You can download an example CSV file to see the proper formatting to use for your uploaded file. Press the 'Sample' button.
The available fields in the example file are cardBIN, country, state, emailAddress, phoneNumber, ipAddress, and customerId. They are mutually exclusive, you do not have to fill all of the fields for a given row. The blacklisting will be performed based on the non-empty fields. Multiple fields can be combined in a given row
Address Blacklist Strengthening:
Blacklist address validation reduces common address words down to an abbreviation and removes any non-alphanumeric characters. You can see the sanitized address version on blacklist report. When orders are entered, the address is sanitized following the same logic. This functionality was implemented to strengthen blacklisting validation when bad actors enter variations of the same address to bypass the previous blacklisting functionality. This works only for addresses blacklisted after 7/9/2020.
Card bin & country combination:
When blacklisting a card bin, you have the addtional option to specify for which country you want to blacklist that card bin in. This creates a more refined blacklist that only applies when both the card and the country match. If no country is specified, the blacklist will apply globally to all countries. Card bin & country combinations only applicable after 07/02/2025
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