> For the complete documentation index, see [llms.txt](https://help.konnektive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.konnektive.com/konnektive-crm/customer-service/rerunning-a-declined-new-sale.md).
# Rerun a Declined New Sale
**Step 1.**
* *Select* **Customer >** then *click* on **Customer Service.**
* *Type* in the criteria of the *Declined New Sale*.
* *Click* the *red* **Search Orders button.**
* *Click* on the order and it will bring you to the **Customer Details** page.
**Step 2.**
* On the **Customer Details** page on the order section, you would click the *blue* highlighted **order number (orderId).**
* Once you click the order that you are looking for, it will take you to the **Order page.** Here you will see the Order page with the information that your order was DECLINED. *Click* the *green* **Complete Order button.**
* **Note:** *A Hard Decline will not be able to rerun without contacting the customer. The billing method will not populate.*
**Step 3.**
* The **Order Entry** page appears so the transaction can be rerun.
* The order information will auto populate within **Order Entry** including the product they wanted to purchase.
* Any changes to the customer's information can be made on the **Order Entry** page.
* Before completing the complete process, please verify that all the customer details are correct, including the payment method and the product they have chosen.
* Once you have done that, scroll all the way down to the end of the page and press the green **Process button**.
### Alternative Method: Batch Update – Re-Run Initial Declines
**Step 1.**
* *Select* **Reports >** then *click* on **Customers >** then *click* on **Order Details.**
* *Choose* the date range for the transactions you would like to rerun.
* *Set* the **Order Status** to Declined in the **Filters** section.
* *Set* the **Order Type** to *New Sale*.
* *Click* on the *green* **Go button.**
* Scroll down to the **Order Details** section to and *click* on the *blue* **Show/Hide Batch Updates** option.
* *Choose* the Merchant you want to re-run against.
* *Choose* all orders by clicking **Select**, or individually by checking the box next to each order.
* *Click* the *red* **Retry Declined Sales button** once all the criteria have been selected.
{% file src="/files/7kzBKWieoQJAQau623c7" %}