FlexFactor

FlexFactor is the award-winning decline recovery platform, helping brands turn payment declines into added sales.

FlexFactor is for decline salvage only. Do not place a FlexFactor gateway on a campaign product or in ATRI gateway profiles.

FlexFactor is available on Recycle Billing and when retrying initial declines.

FlexFactor is available for cascades. Add the FlexFactor gateway to an ATRI cascade profile. Then set that cascade profile as a direct cascade on a gateway or as the cascade on an ATRI gateway profile. A cascade requires that ipAddress is passed on the order. FlexFactor cannot process a cascade without it.

Alternatively use the cascadeAll option on the FlexFactor gateway to cascade all initial sale soft declines to FlexFactor without the need to create cascade profiles. This option overrides all cascade profiles. ipAddress is still required.

Cascades return an instant approval or decline from FlexFactor. There is no wait period as there is with recycle billing or a retry on the Order Details report.

STEP 1

Go to Gateways > Gateway Integrations. Select FlexFactor. Press the green +Activate button.

STEP 2

Obtain AppKey, AppSecret, MID #, SiteId, EnvironmentKey, and HMACSigningKey from FlexFactor. Enter them here. EnvironmentKey is the FlexFactor Tokenization Key.

Choose to enter expiryDays. This is how long to retry the sale at FlexFactor. Default is 21. Maximum is 21. This value is ignored for cascades.

Choose to cascade all initial sale soft-declines to FlexFactor. The cascadeAll option overrides all existing cascade profiles.

Recycle Billing

Go to Gateways > Recycle Billing

Select FlexFactor as the Gateway for Re-Attempts 4-6 or 7-9

Rerun Initial Declines

Choose the FlexFactor gateway directly when retrying initial declines on the Order Details Report or via the Rerun Declined Sale API. Do NOT retry on an ATRI gateway profile.

Initial Declines (new sales) with recurring products may be sent to FlexFactor. However a successful recovery leaves no payment token to rebill the subscription on the original decline gateway. The next rebill will attempt on the original decline gateway with card number and without cvv. If and when that declines then that can be sent to FlexFactor again through Recycle Billing.

FlexFactor Responses

Orders sent to FlexFactor are automatically retried by FlexFactor. The result from FlexFactor is communicated back to CRM.

Order Type	Result	Action
New Sale	Success	Order is Complete and fulfillments are processed
New Sale	Failure	Order is Declined. The exception to this is completing a trial. Completing a trial leaves the order status unchanged.
Recurring	Success	Move subscription to the next billing cycle. Fulfillments are processed. Subscription reverts to the previous declined gateway for next scheduled billing.
Recurring	Failure	Subscription is Recycle Failed

Send Hard Declines to FlexFactor

By default only Soft Declines are sent to FlexFactor. This can be overridden using Decline Mapping. Map any specific Hard Decline to a Soft Decline.