> For the complete documentation index, see [llms.txt](https://help.konnektive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.konnektive.com/konnektive-crm/admin-setup/plugins/chargeback-management/fraud-deflect.md).

# Fraud Deflect

**STEP 1**

Go to **Admin > Plugins > Chargeback Management**. Click on the **Fraud Deflect** tile. Click <mark style="color:green;">**+ Activate**</mark>.

<figure><img src="/files/RLC8Qaur5AxL9aUHzSGs" alt=""><figcaption></figcaption></figure>

\
**STEP 2**

Add the **Client ID** from your Fraud Deflect account.

<figure><img src="/files/AArDKe8YeYkmiigdAZvS" alt="" width="375"><figcaption></figcaption></figure>

{% hint style="info" %}
If you do not have a Fraud Deflect account, visit [their website](https://www.frauddeflect.com/trk/konnektive) to get started.
{% endhint %}

**STEP 3**

2 users will be created, an API user and a Customer Service Agent. The user data will be sent to Fraud Deflect for verification. Fraud Deflect will use the 2 users for chargeback management in your Konnektive account.&#x20;

<figure><img src="/files/TWkll611Re2PywoKPGkI" alt=""><figcaption></figcaption></figure>

If the verification is successful, the plugin will be created and you will be able to view these users. No further action is required.

{% hint style="info" %}
The 2 users will automatically be deleted when the Fraud Deflect plugin is deleted.
{% endhint %}

{% hint style="warning" %}
Other users with the proper permissions are able to edit these Fraud Deflect users. It is generally not recommended to edit these users from the default values, but it is allowed for administrative purposes.
{% endhint %}


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