# Setting Call Center Commissions

To set the *Commission* for an Agent, first assign their Call Center to a phone campaign. This can be done by editing your call center.

* Click on **CRM -> Call Centers** in the navigation Side Bar. Then click on the blue **Edit button**.
* Click on the green **+ button** in the **Campaigns** area to add a campaign. 
* Once you add a campaign, you can then Add or Edit Agents and apply their commission rate. Click on the green **+ button** in the **Agents** tab to add agents, or click on the respective agent's **Edit** **button**.

See [Adding and Editing Call Centers](/konnektive-crm/crm-setup/call-center-setup/adding-and-editing-call-centers.md) for more information.

### **Alternative** <a href="#settingcallcentercommissions-alternative" id="settingcallcentercommissions-alternative"></a>

* You can set Base and Upsell permissions per campaign. To accomplish this, navigate to **CRM → Campaigns** then click on the blue **Edit button** of the campaign you added in the Call Center in the previous step.

<figure><img src="/files/OHtPXUwLZhfvwJKkkFla" alt=""><figcaption></figcaption></figure>

* Click on the **Call Center** tab and then click on the green **+ button** or the blue **Edit button**.

<figure><img src="/files/vgN9KIU9B290W5tXmJoi" alt=""><figcaption></figcaption></figure>

* The fields to add both **Base Commission and Upsell Commission** rates will be displayed. Set commission $ amount or percentage. Click on **"Add to Campaign"** or **"Update"** to save the changes.

<figure><img src="/files/aj577d3M14cXV8dlJUUR" alt=""><figcaption></figcaption></figure>


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