# Zendesk

This article is a guide to connect your Zendesk account with Konnektive.

**Note: Konnektive users can still use the “Checkout Champ” Zendesk application. A second app under the name “Konnektive CRM” is still in review by Zendesk.**

 

* [Step 1: Add an API User for Zendesk](#step-1-add-an-api-user-for-zendesk)
* [Step 2: Configure Zendesk](#step-2-configure-zendesk)
* [Step 3: Test Zendesk](#step-3-test-zendesk)

{% hint style="info" %}
Zendesk Konnektive Integration Documentation
{% endhint %}

***

### Step 1: Add an API User for Zendesk <a href="#step-1-add-an-api-user-for-zendesk" id="step-1-add-an-api-user-for-zendesk"></a>

Follow the instructions here to add an API User in Konnektive. Take note of the loginId and password for Step &#x32;**.**

Create the Zendesk plugin.

[Create An API User](https://help.konnektive.com/konnektive-crm/admin-setup/create-an-api-user)

After creating the user go back to edit and save the user again

&#x20;

{% hint style="warning" %}
The user must have only “ZENDESK” listed in the **IP Whitelist** field. Do not list any other IP addresses.
{% endhint %}

{% hint style="info" %}
The user must have access to the following endpoints:

* Update Order
* Query Orders
* Refund Order
* Cancel Order
* Query Customers
* Add Customer Note
* Update Customer
* Query Purchase
  {% endhint %}

### Step 2: Configure Zendesk <a href="#step-2-configure-zendesk" id="step-2-configure-zendesk"></a>

**Login to Zendesk and navigate to Admin → Admin Center → Apps and integrations → Zendesk Support Apps → Marketplace**

Enter the loginId and password for your Konnektive API user.

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### Step 3: Test Zendesk <a href="#step-3-test-zendesk" id="step-3-test-zendesk"></a>

Orders and customer information are retrieved from Konnektive based on the email address used in the Zendesk ticket. Confirm that a Zendesk ticket populates the correct information by opening a ticket created by a customer that exists within your Konnektive account.

<figure><img src="https://1103784913-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiAC0G99SjXjSv2GM5PAE%2Fuploads%2FZalVx46dSfXFzzny9bfe%2Fimage.png?alt=media&#x26;token=913c7691-d920-40ee-9a74-6cd6c1a19012" alt="" width="506"><figcaption></figcaption></figure>

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