# Adding and Editing Call Centers

Select **CRM** -> **Call Centers** on the navigation side bar.

To add a **Call Center**, click the green **+ button**.

<figure><img src="/files/Dlh8XqEyYhLYLrf512U3" alt=""><figcaption></figcaption></figure>

Enter a Call Center name and click the **Create Call Center** button.

<figure><img src="/files/73RmkVyDK6CubQLPnYgo" alt=""><figcaption></figcaption></figure>

There are additional options when you edit a Call Center. To edit a Call Center, click the blue **Edit button**.

<figure><img src="/files/XRoTlPkPRv3ko98O8mA5" alt=""><figcaption></figcaption></figure>

In the Call Center edit screen, you can **Assign Campaigns, Add Agents and Teams, and Assign DNIS or ANI**.

To associate a campaign with a call center, look at the **Campaigns** area and click on the green **+ Button**. Select a campaign from the dropdown and click **"Add Campaign".** Campaigns can be removed after creation.

<figure><img src="/files/vma1BJ9MbfuiWCqTJdHT" alt=""><figcaption></figcaption></figure>

To add an agent to a call center, navigate to the **Agents** tab and click on the green **+ Button**. Select a user, role, team, and commission rate and click "**Add Agent".** These values can be edited after creation.

<figure><img src="/files/oQU5LNxd7ENBsYoqqy5X" alt=""><figcaption></figcaption></figure>

To add a team to a call center, navigate to the **Teams** tab and click on the green **+ Button**. Enter a team name and click "**Create Team".** The team name can be edited after creation.

<figure><img src="/files/LdIoreudlhJVtP09tLpJ" alt=""><figcaption></figcaption></figure>

Within the call center you can assign **DNIS or ANI**. To add a source, navigate to the **Media Sources** tab and click on the green **+ Button**.  Enter a range of *DNIS or ANI* for call tracking. You can assign your media sources to your toll free number. Add a title, assign a media type and campaign, and enter a media market. These values can be edited after creation.

<figure><img src="/files/Pfbk44z5L2FwvaCv0V0c" alt=""><figcaption></figcaption></figure>

All of the **Telephone Agents** and **Team Leaders** will be activated by uploading a CSV file in a simple format or by adding them one by one.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.konnektive.com/konnektive-crm/crm-setup/call-center-setup/adding-and-editing-call-centers.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.