FlexEcom

FlexEcom is the award-winning decline recovery platform, helping brands turn payment declines into added sales.

FlexEcom is for decline salvage only. Do not place a FlexEcom gateway on a campaign product or in ATRI gateway profiles.

FlexEcom is available on Recycle Billing and when retrying initial declines.

FlexEcom is available for cascades. Add the FlexEcom gateway to an ATRI cascade profile. Then set that cascade profile as a direct cascade on a gateway or as the cascade on an ATRI gateway profile.

Alternatively use the cascadeAll option on the FlexEcom gateway to cascade all initial sale soft declines to FlexEcom without the need to create cascade profiles.

Cascades return an instant approval or decline from FlexEcom. There is no wait period as there is with recycle billing or a retry on the Order Details report.

STEP 1

Go to Gateways > Gateway Integrations. Select FlexEcom. Press the green +Activate button.

STEP 2

Obtain publicKey, secretKey, and signingSecret from FlexEcom. Enter them here.

Choose to cascade all initial sale soft-declines to FlexEcom. The cascadeAll option overrides all existing cascade profiles.

Recycle Billing

Go to Gateways > Recycle Billing

Select FlexEcom as the Gateway for Re-Attempts 4-6 or 7-9 or Final Attempt

Rerun Initial Declines

Choose the FlexEcom gateway directly when retrying initial declines on the Order Details Report or via the Rerun Declined Sale API. Do NOT retry on an ATRI gateway profile.

Initial Declines (new sales) with recurring products may be sent to FlexEcom. However a successful recovery leaves no payment token to rebill the subscription on the original decline gateway. The next rebill will attempt on the original decline gateway with card number and without cvv. If and when that declines then that can be sent to FlexEcom again through Recycle Billing.

Only Initial Declines are eligible to be re-run via FlexEcom. Re-running Declined Upsales is not supported.

FlexEcom Responses

Orders sent to FlexEcom are automatically retried by FlexEcom. The result from FlexEcom is communicated back to CRM.

Order Type	Result	Action
New Sale	Success	Order is Complete and fulfillments are processed
New Sale	Failure	Order is Declined. The exception to this is completing a trial. Completing a trial leaves the order status unchanged.
Recurring	Success	Move subscription to the next billing cycle. Fulfillments are processed. Subscription reverts to the previous declined gateway for next scheduled billing.
Recurring	Failure	Subscription is Recycle Failed

Send Hard Declines to FlexEcom

By default only Soft Declines are sent to FlexEcom. This can be overridden using Decline Mapping. Map any specific Hard Decline to a Soft Decline.