Stripe Payment Gateway
This article explains how to add Stripe to your Konnektive instance.
Select Gateways > Gateway List from the navigation bar on the left and click the smaller green plus button on the Gateway List page to create a new gateway account.
Select StripeV2 from the dropdown list of gateways.
Stripe V2
Stripe V1 (legacy - do not create new)
Stripe V2
The Stripe V2 gateway includes the use of Stripe SCA (Stripe’s native 3DS solution). Stripe V2 will not impact the performance of Stripe Radar (fraud solution) as it does not require you to enable the “Handle card information directly” setting described for Stripe V1. However you can optionally enable Radar as described below.
1. Enter Merchant Information
Title
This is for internal purposes only; it helps you identify the gateway account amongst others in your instance.
secret_key
This is where you'll put your live Secret Key.
public_key
This is where you’ll put your live Public Key. This is required only if using Radar fraud prevention.
descriptorSuffix
Optionally enter a suffix which will be appended to the end of the payment descriptor on the customer’s bank statement.
To use this with multiple suffixes:
Enter one of your descriptor suffixes into the descriptorSuffix field and update the profile.
Go back to your Gateway List and use the darker blue button to duplicate the existing Stripe V2 gateway.
Modify only the descriptorSuffix and create the gateway. Repeat for all descriptors.
Navigate to CRM → Campaigns, edit the campaign and assign each gateway to the appropriate campaign product.
sendProductName
Enable this if you are required to send your product names.
sendProductAsSuffix
Enable this to append the product name on the order to the end of your payment descriptor.
sendUpsellToken
Enable this to use the payment token returned on the offer when processing an upsell. Consumers will not be offered a 3DS challenge and can complete the upsell with one click.
sendRadarSessions
Stripe V2 can optionally use Radar fraud prevention. Enter public_key and check the sendRadarSessions box. As with SCA, this requires the checkout page be coded to handle Merchant Redirect exceptions described here.
disablePhone
Enable this to not send phone number to Stripe
disableEmail
Enable this to not send email address to Stripe
disableEmailReceipt
Enable this if you plan to send all of your order confirmation emails from the CRM.
doNotSendAddress
Enable this to not send the customer’s address to Stripe
doNotSendDescriptor
Enable this to not send the descriptor to Stripe
connectedAccount
Enable this if your Stripe accounts are connected. Enter the account number in the Mid # field, starting with acct_.
Connected accounts require a single webhook at Stripe for all accounts (see signingSecret notes above)
More information is here
Enter Customer Service Info
These will dynamically fill into the appropriate autoresponder tokens.
2. Before going live with this gateway, be sure to perform a test transaction with a live card.
Having a phone campaign dedicated to testing new gateways and fulfillment houses is best so you do not affect live campaigns before knowing if the Gateway/Fulfillment House is working. This will also allow you to set up an offer as an un-shippable and for $1 so you aren’t charging yourself full price and shipping a product when you are only testing the gateway.
If this gateway will be used for rebills, be sure to set up a recurring offer with Cycle 2 having at least a $0.50 cent difference to avoid any duplicate transaction declines. After placing the live test order, open that customer profile click into that purchase to “Force Bill NOW” which will simulate a rebill.
While you are not testing, you can delete the campaign to remove it from reports. You can always restore a deleted campaign and it will retain the most recent settings.
If you process a live transaction and receive a decline with this message: "Sending credit card numbers directly to Stripe API is generally unsafe", you will need to enable the Handle card information directly setting inside Stripe's backend.
How to enable the Handle card information directly setting inside Stripe's backend.
This will need to be enabled because our tokenizations do not align. Rest assured as Konnektive is PCI Level 1 Certified so your credit card data is secure.
This option can be found inside Stripe's settings. Search for “integration” in the search bar and choose Settings > Integration
expand the advanced options and select "Handle card information directly".
Check all checkboxes and then choose "I collect payment information securely through a PCI compliant third party vendor" from the dropdown list. Enter “Konnektive CRM” in the input field and then click the "Continue" button.
When you are done your settings will look similar to the above image and you will be ready to begin processing successfully through Konnektive!
If enabling this functionality requires submittal of a current PCI DSS Attestation of Compliance (AoC), then contact your account manager.
For Stripe SCA (Strong Customer Authentication) your checkout page must support standard Merchant Redirect exceptions. There is more on SCA here.
Stripe V1 (legacy - do not create new)
1. Enter Merchant Information
Title
This is for internal purposes only; it helps you identify the merchant account amongst others in your instance.
Username
This is where you'll put your live Secret Key
Password
Not needed any longer.
disableEmailReceipt
Enable this if you do not want Stripe to send order confirmation emails.
createCustomer
Enable this if you’d like Konnektive to create a customer record in Stripe.
sendProductName
Enable this if you are required to send your product names.
Enter Limits
Add Monthly Cap so you don't exceed that amount
Discount Rate is the processing fee
Reserve Rate - Used for Reserve Report
Transaction Fee per transaction
Enter Descriptor and Mid #
2. Select Create Gateway to Save.
3. Enable the Handle card information directly setting inside Stripe's backend.
This will need to be enabled because our tokenizations do not align. Rest assured as Konnektive is PCI Level 1 Certified so your credit card data is secure.
If you process a live transaction without enabling this option you will receive a decline with this message: "Sending credit card numbers directly to Stripe API is generally unsafe"
This option can be found inside Stripe's settings. Search for “integration” in the search bar and choose Settings > Integration
expand the advanced options and select "Handle card information directly".
Check all checkboxes and then choose "I collect payment information securely through a PCI compliant third party vendor" from the dropdown list. Enter “Konnektive CRM” in the input field and then click the "Continue" button.
When you are done your settings will look similar to the above image and you will be ready to begin processing successfully through Konnektive!
4. Before going live with this gateway, be sure to perform a test transaction with a live card.
Having a phone campaign dedicated to testing new gateways and fulfillment houses is best so you do not affect live campaigns before knowing if the Gateway/Fulfillment House is good to go. This will also allow you to set up an offer as an un-shippable and for $1 so you aren’t charging yourself full price and shipping a product when you are only testing the gateway.
If this gateway will be used for rebills, be sure to set up a recurring offer with Cycle 2 having at least a $0.50 cent difference to avoid any duplicate transaction declines. After placing the live test order, open that customer profile click into that purchase to “Force Bill NOW” which will simulate a rebill.
While you are not testing, you can delete the campaign to remove it from reports. You can always restore a deleted campaign and it will retain the most recent settings.
